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How do I contact customer service?
Please visit our Contact Us page for any questions or comments. We look forward to hearing from you!

Where are the rugs shipped from?
All of the rugs on our website are shipped from Boston, Massachusetts, via UPS. Oum Rugs Co. is a registered business in the Commonwealth of Massachusetts.

What is your return and/or exchange policy?

Country Shipping fees Tax rates Returns
US Free 6.25% for orders in MA, otherwise 0% Free (if done within 3 days)
Canada Free Free (if done within 3 days)
Rest of the world For any order with a value of 2500 and above: Free
For any order with a value between 0 and 2499: $369
The customer has to pay an import tax if it applies Within 3 days at the customer's expense
Contact us if you have any further questions or observations

You have 72 hours after delivery to inspect your item and contact a customer service representative at to initiate a return of an item.

In your return request, please include:

1. The reason for your return.
2. Your order number (in your order confirmation email find code).
3. If the item arrived damaged, photos of the damage.

Once we review your return request and approve the claim, we will send you a pre-paid UPS return shipping label. The buyer is responsible for safely packing and shipping their item back to Oum Rugs Co. Returned items must be received their original condition. We reserve the right to deduct for any damage that may have occurred after an item was delivered to the buyer. A refund of the purchase amount, less any charges for which the buyer is responsible, will be processed upon confirmation that the item has been safely returned to us.

Buyers will have 7 days after their return is approved to deliver the product to a shipment location and forward Oum Rugs Co. necessary tracking information to The 7-day time frame will be measured using the tracking information provided. If you have any further questions, contact us at, or at +1 (617) 820 5184.

Our mailing address is as follows: 7 Hereford Street, #6 - Boston, MA, 02115, USA.
Note: This address may not be the return shipping destination. Please contact a customer service representative at to receive the proper return address.

What if a rug I like has already been sold?
If you have fallen in love with an Oum rug that is marked “sold”, please contact We can work with you to find a similar piece or have one Made-to-Order.

Can I vacuum my rug?
Please visit our Care & Cleaning page for information on how to clean and maintain your rug’s integrity.

How do I store my rug?
Please visit our Care & Cleaning page for information on how to store your rug.

What if I spill something on my rug?
Please visit our Care & Cleaning page for information on what to do if you spill something on your rug.

What does Oum mean?
Oum means mother in Arabic. Oum Rugs Co. It is our intention to honor Berber weavers and their craft. We hope an Oum rug finds its way into your heart and home.

What’s the story behind Oum Rugs Co.?
Please visit our Who We Are page to learn more about the Oum Team.